Thursday, 12 June 2014

New Tilley hat

My Tilley hat has become something of a trademark -- and I often get people saying they recognised me because of it.  But lately it's been looking a bit worse for wear, and when it came out of the wash a week or so ago,the front was full of little holes.  It's maybe not surprising, given how much I wear it, that it gets regularly soaked (as I like to have it on under the hood of my waterproof when it's raining), operates as a sun hat, and once had to be rescued from the canal when the wind took it (they're designed to float).


So I emailed Tilley in Cornwall, who said the hat was covered under their lifetime guarantee never to wear out.  After a few checks, they've sent a replacement.  All I had to pay was a fiver for postage.  It's only when you see the old and the new next to each other that you realise how battered and faded the old one is.  Anyway, well done Tilley; a guarantee that really does mean something.

5 comments:

Bob Owen said...

Hi Adam
Glad to see that Tiley honoured their guarantee and that you will look smart again in your new hat.
Just got back from Canada where they are made and they were no cheaper than in UK as had thought I might buy another as they are so good.
Regards
Bob

Ann nb Oakfield said...

A sudden gust of wind blew the cabin boy's hat into the water.
Luckily there was a boat following and he managed to scoop it up and return it to us. Good as new after a I gently hand washed it.

Robert Salnick said...

Hi Adam -

Whenever a manufacturer goes beyond the call of duty, I like to trumpet that as widely as possible - reinforcing the positive! I'd like to feature this post on Small Boat Projects. Would you give me permission?

My general philosophy on this is to not repost current articles - instead, re-exposing those post that are more than 30 days old, giving them a new life, and hopefully driving more traffic to your site. Each repost features a link back to the original, and your blog will appear in the "contributors" column over on the right.

Do I have your permission?

Bob
s/v Eolian
Seattle

Adam said...

Bob, go for it. Permission granted!

Robert Salnick said...

Thanks Adam! It goes up on 7/15.

bob